Are you getting what you want from your business? Is better possible?
Helping bar and restaurant operators since 2006
Are you getting what you want from your business? Is better possible?
Helping bar and restaurant operators since 2006
About Us
Where it all began...
Where it all began...
Where it all began...
We started back in 2006 with the vision to help bar and restaurant operators run more profitable business. It didn't take long to realise that better systems provided better results. That providing business with better tools resulted in better results. That engaging the people that were doing the work and having them be part of the sol
We started back in 2006 with the vision to help bar and restaurant operators run more profitable business. It didn't take long to realise that better systems provided better results. That providing business with better tools resulted in better results. That engaging the people that were doing the work and having them be part of the solution vs. part of the problem, produced better resutls. We have worked with dozens of teams here in Ottawa, some seasoned long time businesses and some brand new start ups, one thing holds true for them all, get the systems right, get the people right and no matter what the concept success will follow. That's what we have been helping operators her in Ottawa achieve and we have had a blast doing and still do after 15 years.
Our Why?
Where it all began...
Where it all began...
Knowledge is power. That knowledge can be passsed on from generation to generation or one operator to another. When we began our journey to help operators our goal was simple, find out what people are doing, establish if that was optimal, if not decide what was and develop a plan working with everyone who could have an impact to close t
Knowledge is power. That knowledge can be passsed on from generation to generation or one operator to another. When we began our journey to help operators our goal was simple, find out what people are doing, establish if that was optimal, if not decide what was and develop a plan working with everyone who could have an impact to close the gap. We soon came to realize that optimal was very different from one place to the next and those that could, would or should have an impact on results was also very different. Even businesses that sold the same offering, to the same clientele in the same geographical area had very different objectives and results. We quickly realized that a couple of minor adjustments had major impacts. We saw the impact small changes could have on the bottom line almost immediately and more importantly the importance of the execution on results. Better systems were good but with excellence in execution, magic happened. So we have been working with TEAMS of owners, managers, servers, bartenders, bar backs, chefs, line cooks and everyone who could, should and would have an impact on the business to learn, understand and be engaged. Ultimately, sharing the knowledge because knowledge is only power when it is shared.
Our Service Promise
Where it all began...
Our Service Promise
Very simple, Say what you do and do what you say! We have followed this simple rule since day one and it has served us well. We ensure there is absolute clarity in what we can deliver and then we get at doing just that. We have always had a money back guarantee and we always will. Like most businesses we strive for the same thing you
Very simple, Say what you do and do what you say! We have followed this simple rule since day one and it has served us well. We ensure there is absolute clarity in what we can deliver and then we get at doing just that. We have always had a money back guarantee and we always will. Like most businesses we strive for the same thing you do, happy customers who are satisfied and tell their friends. It's why 75% of our clients have come to us through referrals!
Meet the Team
Jay Wheadon
Samantha Wheadon
Tom Bradshaw
Owner
2006
Tom Bradshaw
Samantha Wheadon
Tom Bradshaw
Account Manager
2015
Samantha Wheadon
Samantha Wheadon
Samantha Wheadon
Bookkeeper
2019
Can you use a hand?
Inventory Control
We have been working with the some of your neighbours for the past 15 years in Ottawa to simply allow your team to produce better results.
Human Capital Development and Engagement
Let's face it, the best vision for every business cannot be realised if the front line staff don't know what it is or are simply not equiped to deliver it. Let us help ensure the vision is clear and your people engaged!
Peer to Peer Programs
Imaging your best people in a room with your industries best people sharing and learning together. These sessions often uncover and solve problems for a business before it is even a problem!
Business Development
Is your business performing at its optimal level? If not, why not? Understanding precisely where you are and where you want to go is the very first step in creating the map to get there. Even Google Maps knows that!
Guest Service Evaluations
Is social media your go to method of evaluating your guest experience? There is another way. Ensure that what YOU want evaluated is getting the attention it deserves. Call us to discuss our fully customizable guest service evaluation programs.
Who have we helped in the neighborhood?
